FAQs

We accept all major credit and debit cards, PayPal, and Shop Pay. Our secure checkout ensures your information is protected.

- Flashcards: Available worldwide as instant digital downloads.
- Decals and stickers: Currently available only within Australia. We’re exploring options for international shipping, but higher postage costs may apply.
- Hand-spun wool and hand-knitted items: Due to customs regulations, these products are only available for delivery within Australia.

- Digital products: Instant download after purchase.
- Physical products: Orders are typically processed within 1-3 business days. Shipping times depend on your location and the selected shipping method.

- Digital products: Since these are instant downloads, we are unable to offer refunds once the product has been downloaded, as this ensures fairness to all customers. However, your satisfaction is important to us. If you experience any issues with your purchase, please contact us, and we’ll work with you to resolve the problem.
- Physical products: Returns are accepted within 14 days of delivery, provided the item is unused and in its original condition. Customers are responsible for return shipping costs unless the item is defective. For more information, please review our detailed Refund Policy.

If you have any questions or need help, feel free to reach out to us at contact@stringybarkmarket.com. We aim to respond within 24-48 hours.

Applying our decals is easy! Follow these steps for the best results:

1. Clean and dry the surface thoroughly to remove dust and grease.
2. Peel off the backing paper carefully, ensuring the decal stays on the transfer tape.
3. Align and place the decal on the surface in your desired position.
4. Smooth down the decal from the center outwards to avoid air bubbles for smaller decals.
5. For larger decals, start applying from one end and smooth out as you go to avoid bubbles.
6. Use a card or squeegee to remove any remaining bubbles and ensure the decal adheres properly.

Additional Tip: If any bubbles remain that cannot be smoothed out, carefully pop them with a pin and press the area flat.

For best results, apply the decal in a dust-free environment at room temperature.

Our decals are not reusable, as they are designed for a strong adhesive bond to ensure durability. They can be removed, but the process may cause the decal to be damaged.

Yes! Our decals are made from high-quality vinyl, making them weather-resistant and suitable for outdoor use on cars, windows, and other surfaces.

Our decals come in a variety of colors and sizes to suit your needs. Please refer to the product listing for specific options available for each design.

Yes, we offer custom decal designs! If you have a specific idea in mind, feel free to Contact Us, and we’ll discuss your requirements and provide a quote.

Our flashcards are digital products that you can download instantly after purchase. This allows you to print them at home or through a professional printing service.

The flashcards are designed to be printed on standard 6x4-inch cards, making them easy to handle and study.

You can print the flashcards using your home printer or a professional printing service. For best results, we recommend using high-quality card stock or photo paper.

Tips for durability and organization:

• Laminating: To make the flashcards more durable, consider laminating them. This not only protects the cards but also allows you to write notes on them with a dry-erase marker and wipe them off for reuse.
• Organization: Punch a hole in one corner of each card and use a ring to keep them together for easy access and portability.

Yes! Our flashcards are designed to cater to a wide range of learners, from beginners to advanced students. They are great for studying horse anatomy or improving your knowledge for equine care.

Yes, we offer bundle options that include all available flashcard sets at a discounted price. Check our shop for bundle deals to get the best value.

Our hand-knitted items are crafted from high-quality materials, including 100% pure wool and wool blends such as polyester. Each product listing specifies the exact materials used, so you know exactly what you’re getting. Many items are made from wool that has been spun, dyed, and knitted by hand.

Yes! Each hand-knitted item in our shop is a one-of-a-kind creation, lovingly made by hand. These limited, unique items are not mass-produced and cannot be custom ordered. Once an item is sold, it cannot be recreated, so be sure to grab your favorite before it’s gone!

To keep your hand-knitted item looking its best, gently hand-wash it in cool water using a mild detergent. Avoid wringing or twisting; instead, gently press out excess water and lay it flat to dry. Do not tumble dry or bleach. Care instructions are also provided in each product listing.

Most of our hand-knitted items are not machine washable, as the fibers may shrink or lose their shape. Always follow the care instructions provided with your item to ensure it lasts for years to come.

Yes, we offer gift wrapping for our hand-knitted items. You can select this option at checkout, and we’ll package your order beautifully, making it perfect for gifting.

All hand-knitted items are ready to ship since they are pre-made. Orders are typically processed within 1-3 business days. Shipping times depend on your location and selected shipping method.

Absolutely! Many of our hand-knitted items are made from natural fibers such as wool, which is a sustainable and biodegradable material. By choosing handmade products, you’re also supporting a slow-fashion approach, which reduces environmental impact compared to mass production.

Our hand-spun wool is crafted from high-quality natural fibers. Each skein is unique, with some featuring 100% pure wool and others incorporating blends such as alpaca or polyester. Specific details about fiber content are included in each product listing.

We offer both natural-colored and hand-dyed wool. Our hand-dyeing process uses premium, colorfast dyes to achieve vibrant and durable colors, while preserving the wool’s natural texture.

Each skein of our hand-spun wool is a one-of-a-kind creation, made with care and attention to detail. The wool is spun in small batches, showcasing natural variations in texture and color that highlight its artisanal charm. This uniqueness makes it ideal for special projects that value individuality and craftsmanship.

Our hand-spun wool is produced in small, unique batches, and we do not offer custom orders. Each skein is truly one of a kind, celebrating the artistry of hand-spun yarn.

Hand-spun wool should be gently hand-washed in cool water with a mild detergent. Avoid wringing or twisting the fibers; instead, press out excess water gently and lay flat to dry away from direct sunlight. Following these steps will help preserve the yarn’s quality and texture.